Frequently Asked Questions

Of course, you are welcome to visit our company and factory. This is a good way to show you our production and service capabilities, and I am also willing to take you on a tour of our city.

You can contact us through our official website or contact information, and our sales team will be happy to assist you.

The cooperation process mainly includes requirement communication, sample confirmation, contract signing, production and production, quality inspection, logistics and distribution, etc.

Yes, we produce various models of sunglasses, and most of them are made in our product catalog. We can send you the correct product catalog according to your requirements.

We will give you the best discount based on the quantity of your order, larger orders, and greater discounts.

You can freely choose express delivery, air freight, train and sea freight methods, and we can help you choose the most cost-effective method based on your order.

Welcome video conferences and phone calls, which are beneficial for our communication and direct access to information.

We have our own factory, so we can provide you with competitive prices, and we have years of experience in production and export to various parts of the world. We also have extensive experience to help our clients establish and develop their businesses. We are definitely a partner with perfect conditions.

We have a high-quality and mature quality management system, focusing on the high-end market, and have CE, FDA, DBT, and BSCI certifications.

We offer a variety of product types for you to choose from, including sunglasses, optical lenses, reading glasses, anti-blue light glasses, goggles, and ski goggles.

Our product prices are based on various factors, including order quantity, customization requirements, and market competition.

Welcome to order samples, and we also provide customized services for all products.

We can add logos to all products. For the logo fee, we offer a variety of logos with slightly different prices.

Yes, we have our own design team. Share your design concepts with us and we can create a sketch for you.

For in-stock models, the minimum order quantity will be low, while for customized models, the minimum order quantity will be slightly higher.

For samples, we can ship within 3 days. For bulk orders, the production time will be over a month, but the specific time will depend on the material of the sunglasses.

Acetate / biodegradable acetate sunglasses / reading glasses / frames.

Metal / stainless steel / titanium / aluminum sunglasses / reading glasses / frames.

PC / TR90 / CP / RPCTG / RPET / metal straw sunglasses / reading glasses / frames.

Wooden / bamboo sunglasses / reading glasses / frames.

Yes, you can book a customized service through our official website or contact information, and our sales team will serve you wholeheartedly.

According to your specific needs and product types, the customized service may have a minimum order requirement. For more details, please consult our sales team.

Yes, all of our custom eyewear comes with a limited warranty against manufacturing defects. If you experience any issues with your glasses due to a defect in materials or workmanship, please contact us, and we'll be happy to assist you with a replacement or repair.

Ordering custom glasses from us is easy! Simply visit our website and browse through our collection of frames. Once you've found the perfect frame, follow the prompts to customize your lenses and enter your prescription details. Then, proceed to checkout and complete your order.

We offer a variety of lens options to suit your needs, including single vision, bifocal, progressive, and blue light-blocking lenses. You can also choose from different lens materials, such as polycarbonate, high-index, and Trivex.

We want you to be completely satisfied with your custom glasses. If for any reason you're not happy with your purchase, you can return them within 30 days for a full refund or exchange. Please note that certain restrictions may apply, so be sure to review our return policy for details.

Absolutely! Once your order has been processed and shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and see when it's expected to arrive.

Yes, we offer complimentary adjustments for all custom glasses purchased from our website. If your glasses require minor tweaks to ensure the perfect fit, simply visit one of our retail locations, and our experienced opticians will be happy to assist you.

The turnaround time for custom glasses varies depending on the complexity of your order and our current workload. Typically, you can expect your glasses to be ready for shipping within 7 to 10 business days from the date of order placement.

If you have any additional questions or need further assistance, our friendly customer support team is here to help. You can reach us via phone, email, or live chat during our business hours, and we'll do our best to address your inquiries promptly and efficiently.

Yes, we accept most vision insurance plans for custom eyewear purchases. Simply provide us with your insurance information during the checkout process, and we'll handle the rest.

Repairs typically take 7 business days from the time we receive your glasses.

If your glasses are damaged during shipping, please contact us immediately at [Email: vicky@hechangoptical.com / Phone: +86 185 8894 9336] with photos of the damage.

We offer a 30-day return policy for all custom eyewear. If you are not satisfied with your purchase, you can return it within 30 days of receiving the product for a full refund or exchange, provided the eyewear is in its original condition.

To initiate a return or exchange, please contact our customer service team at vicky@hechangoptical.com or call +86 185 8894 9336. They will guide you through the process and provide a return authorization number.

If your eyewear arrives damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible. Please provide photos of the damage or defect for our records.

Yes, we offer a one-year warranty on all custom eyewear against manufacturing defects. This warranty covers issues such as frame breakage, lens defects, and coating problems under normal use conditions.

Once we receive your returned eyewear, we will process your return or exchange within 7-10 business days. Refunds will be issued to the original payment method, and exchanges will be shipped promptly.

Yes, we offer repair services for our custom eyewear. If your eyewear needs repair, please contact our customer service team with details of the issue, and we will provide instructions on how to proceed.

Modifications to your order can be made within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.

If you received the wrong prescription lenses, please contact our customer service team immediately. We will arrange for the correct lenses to be shipped to you as soon as possible, and we will cover the cost of returning the incorrect lenses.

To ensure the longevity of your custom eyewear, clean the lenses with a microfiber cloth and lens cleaner. Avoid using harsh chemicals or abrasive materials. Store your eyewear in the provided case when not in use to prevent damage.